Return & Refund Policy

Standard returns

You may request a standard return within 30 days after your order is delivered. The item must be unused, in its original condition, and accompanied by a receipt or other proof of purchase. Contact us through the Contact Us page before sending an item back so we can provide return instructions and the correct return address.

Approved standard returns are subject to a 10% handling fee deducted from the eligible purchase price. You are responsible for the cost of return shipping. After we receive and inspect your return, we will notify you whether a refund has been approved.

Items and orders not eligible for a standard refund

Sale items and gift cards are not eligible for a standard refund. Pet carriers that have been used to carry a pet are not eligible for a standard refund. If you placed multiple orders, only one order within the applicable 30-day return window may be selected for a standard refund.

Gifts

If an item was marked as a gift when purchased and sent directly to you, an approved standard return will be issued as gift credit after the item is received. Otherwise, any approved refund is issued to the original purchaser. The standard-return eligibility rules and 10% handling fee still apply.

Defects and warranty claims

If you believe your item has a defect in materials or workmanship, contact us for a warranty review. An approved warranty claim follows our One-Year Limited Warranty, including a separate refund option within 90 days of purchase for orders placed directly on Vaschy.com. The 30-day standard-return period does not replace the one-year limited warranty.

Refund questions

If your refund has been approved but has not appeared, check with your payment provider. If you still need help, contact us through the Contact Us page with your order number.